Frequently Asked Questions
About making a booking
How do I book tickets?
You can click here to book online or contact the box office by telephone on 020 7845 9300. You can also book in person at the Box Office situated in the London Coliseum foyer.
When is the Box Office open?
The London Coliseum Box Office is open from Monday to Saturday between 10am and 8pm on performance nights, and between 10am and 6pm on non-performance nights. When the Box Office is closed, you can still book online. Calls made when the Box Office is closed will be diverted to Ticketmaster.
Can I book tickets by email?
For your own security, this is not possible.
I have already made bookings with ENO on the telephone or in person. Do I have to register again to make an online booking?
Yes, for your own security. You only have to register the first time you use the online booking system though, thereafter you can just log in.
I have already registered with ENO online booking but my login is being rejected. What can I do?
Log in with your email address and click the ‘Forgotten password’ link. If you have a record in our database, we will send you an email to remind you of your details. Please check your junk / spam mailbox, as occasionally these reminders are filtered by your email provider. If you have changed your email address or cannot remember which email address you originally registered, please telephone the box office and we can reset your account.
Is there a booking fee?
Booking online incurs a single fee of £1.75 per transaction. Booking by phone incurs a fee of £3.50 per transaction for most performances - non-ENO productions, including English National Ballet, may incur higher booking fees. No booking fee is charged when booking in person.
Can I use Theatre Tokens online?
No, you would need to contact the Box Office in person, by writing or by telephone.
My computer crashes or times out mid-way through a booking. What do I do?
Any tickets that you have chosen are held for 15 minutes (from the moment you select ‘buy tickets’). If the transaction fails, try logging in again and checking your shopping basket. The tickets should still be there and you can try purchasing again. If in doubt, wait 15 minutes for the computer to clear your selection, then start again. If your computer crashes or times-out after you have given your payment card number, please call the Box Office so that we can determine whether you have been charged.
Will I receive a confirmation email after booking?
Once you’ve successfully completed your transaction, you will see a confirmation page on the website and you will be sent a confirmation email with your Order Number. Please make a note of this in case of further queries.
If you don’t receive a confirmation email, then please check your junk mail as occasionally these emails are filtered there by your email provider.
If you do not receive a confirmation email, please call the Box Office. Very rarely there can be technical issues with email. Keeping a note of the Order Number will help the box office track down your purchase quickly.
How will the tickets get to me?
There will be an option to have the tickets posted to you or you can collect them from the theatre.
How long can I expect to wait for tickets in the post?
If the tickets are posted, please allow 10 days for delivery. If they have not arrived 24 hours before the performance, please call the Box Office on 020 7845 9300, quoting your online Order Number, and we can arrange reprints for you to collect from the main foyer box office on the day of performance.
How can I collect my tickets from the theatre?
You can collect tickets any time after making your booking. The Box Office, located in the London Coliseum foyer, is open Monday to Saturday, from 10am to 8pm on performance nights and 10am to 6pm on non-performance nights.
If you are collecting your tickets on the day of performance, we suggest you arrive 45 minutes prior to the starting time as the theatre becomes very busy immediately prior to the performance.
What happens if my payment card is stolen or changed between booking and collecting?
If you can provide another form of ID, we can print out the tickets for you at the main foyer Box Office.
Can someone else collect my tickets?
If you cannot collect tickets yourself, it is advisable to contact the Box Office prior to the performance, to authorise a hand-over of your tickets to a third party. Please give us their name and instruct them to collect the tickets from the main foyer Box Office.
Can I add extra seats to my existing booking online?
Yes. Please refer to your original confirmation email to find your seat numbers so that you can look for adjacent seats. If there are none available, please contact the Box Office and we may be able to move your seats to a new area so that you are all seated together.
Can I change my ticket booking online?
Unfortunately this is not possible as changes need to be discussed with the Box Office, either in person, by telephoning 020 7845 9300 or emailing email@example.com.
I chose to collect my tickets but now I’ve changed my mind. Can you send the tickets to my home address?
Yes. Please call the box office on 020 7845 9300 and quote your online Order Number and we can post them. Please make sure that there is enough time before the performance day for them to arrive.
What kind of changes can I make to an opera booking?
You can change the date of the opera you wish to see or you can change your tickets to a different opera. You can also cancel your tickets in exchange for an ENO credit voucher valid for future bookings for up to two years from the date of issue. Please note, changing your ticket will incur a fee.
What kind of changes can I make to a dance booking?
You can change the date of the ballet you wish to see or you can change your tickets to a different ballet by the same dance company in the same season. As we host rather than produce ballet performances, we cannot offer ENO credit vouchers for any ballet performance.
Do I have to use the whole of an ENO credit voucher with my next booking?
No, you can use parts of it until the voucher has been redeemed to it’s full amount.
Do you give refunds?
If the performance is cancelled in whole or in part by us, we will refund you. If you no longer wish to come we make refunds only in very exceptional circumstances. Our standard policy is to offer an ENO credit voucher if you cannot come to the show and do not wish to exchange for another. This can be done up to 24 hours in advance of the performance taking place.
Any further questions?
Please contact the Box Office on 020 7845 9300 or email firstname.lastname@example.org.
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