Our privacy commitment to you
Here at the ENO we are committed to protecting your privacy whilst providing you with a personalised and valuable service.
We do everything we can to keep your information secure and use it only for the purposes you intend.
What will you use my information for?
We will collect some basic information to help you book tickets, order a brochure, sign up to our newsletter or make other general requests or enquiries. These may include your name, address, title, date of birth, telephone number, email address or financial details.
We may also from time to time ask for voluntary information or ask your permission to use information in other ways.
For example, we may ask whether you are happy for ENO or visiting companies that perform at the London Coliseum to contact you about either future ENO or visiting company productions.
We will not use your information in these other ways unless you give us permission to do so.
How to stop us contacting you
If at any time you wish to stop us contacting you further just:
- click on the ‘unsubscribe’ option on any of our emails
- email firstname.lastname@example.org
- phone 020 7845 9300
- write to ENO Box Office at English National Opera, London Coliseum, St Martin’s Lane, London WC2N 4ES
Credit card and bank detail information will not be retained on our web servers but will instead be transferred to a secure database for the purpose of collecting and recording payments.
We will do our best to protect your personal information. However, we cannot guarantee the security of your data transmitted to our site before it reaches us, and any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Cookies and website use information
We also collect anonymous information on the use of our website using log files or cookies. If we obtain an IP address, we will not use it to identify who you are unless we need to do so to enforce our terms and conditions, protect our services or other users.
Right of access
You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. If you wish to do this contact email email@example.com or phone