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Privacy policy

Our privacy commitment to you

Here at the ENO we are committed to protecting your privacy whilst providing you with a personalised and valuable service.

We do everything we can to keep your information secure and use it only for the purposes you intend.

We have created this Privacy Policy to give you the answers to privacy issues that may concern you when you buy tickets from ENO. We may occasionally change this Privacy Policy so please check it from time to time.

One you have read this Privacy Policy, if you have any questions on how we protect your privacy or deal with your data please email box.office@eno.org or call 020 7845 9300.

What will you use my information for?

We will collect some basic information to help you book tickets, order a brochure, sign up to our newsletter or make other general requests or enquiries. These may include your name, address, title, date of birth, telephone number, email address or financial details.

By providing us with that information you are giving us permission to use that information to fulfil your booking, order, request or enquiry in accordance with this Privacy Policy.

We may also from time to time ask for voluntary information or ask your permission to use information in other ways.

For example, we may ask whether you are happy for ENO or visiting companies that perform at the London Coliseum to contact you about either future ENO or visiting company productions.

We will not use your information in these other ways unless you give us permission to do so.

How to stop us contacting you

If at any time you wish to stop us contacting you further just:

  • click on the ‘unsubscribe’ option on any of our emails
  • email office@eno.org
  • phone 020 7845 9300
  • write to ENO Box Office at English National Opera, London Coliseum, St Martin’s Lane, London WC2N 4ES

Financial details

Credit card and bank detail information will not be retained on our web servers but will instead be transferred to a secure database for the purpose of collecting and recording payments.

We will do our best to protect your personal information. However, we cannot guarantee the security of your data transmitted to our site before it reaches us, and any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies and website use information

We also collect anonymous information on the use of our website using log files or cookies. If we obtain an IP address, we will not use it to identify who you are unless we need to do so to enforce our terms and conditions, protect our services or other users.

Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. If you wish to do this contact email box.office@eno.org or phone