ENO performances at the London Coliseum are following the Society of London Theatre Ticketing Principles through flexible and safe operational measures that combine the passion and desire for live experiences with the best possible customer experience.
Book with confidence. Exchange with ease.
You can book in advance on our website. You will need an email address to receive your e-tickets which can be held on your phone or tablet and added to your wallet/passbook app. You can also print your ticket at home and bring it with you if you prefer.
When booking you will be asked to complete a primary booking data form for NHS Test & Trace which retains your data (name and mobile number) for 21 days after attendance.
From Wednesday 15th December 2021, new entry procedures are in place for ENO performances at the London Coliseum. All customers will need to meet one of the conditions below depending on their age;
- Anyone aged 18 or over will be required to show either a valid NHS COVID Pass (or international equivalent) as proof of double vaccination or evidence of a negative lateral flow test within the last 24 hours to enter.*
- Children aged 11-17 are strongly encouraged to take a Lateral Flow Test within 24 hours of attendance, and you may need to show the result of this test.
- Children under 11 do not require any additional checks at this time.
You can order free rapid lateral flow tests from the government website or collect them from a local pharmacy.
Please arrive as early as possible and no later than 15 minutes before the performance starts. Main doors and all bars will open 90 minutes before the performance. Auditorium doors open 60 minutes before.
To avoid delays, please have your tickets ready on arrival; download or print your NHS COVID Pass in advance and arrive in good time to allow these extra checks to take place.
All customers must wear face-coverings at all times during their visit unless;
- They are under the age of 11,
- When they are eating or drinking
- If medically exempt.
If you are exempt, please let staff know on entry, and if you have one, please wear an exemption badge. We encourage all customers to be mindful and respectful of others as some people are less able to wear face coverings, and the reasons for this may not be visible to others.
If you arrive at the theatre and do not have a mask with you, our Front of House teams will be happy to provide you with one.
We have a zero-tolerance policy approach to abuse of any kind towards our staff. We ask that all audience members respect our team as they carry out these extra checks.
Box office hours
Monday – Friday via Live Chat at eno.org 10.00 to 18.00.
On performance days our hours are 10.00 to 20.00.
Seating within the auditorium
There are four seating levels to choose from at the London Coliseum. Starting at ground level they are Stalls, Dress Circle, Upper Circle and Balcony.
Please note there is limited lift access to the Balcony and the staircase has 86 steps.
Boxes are available in the Stalls, Dress Circle and Upper Circle levels. If you wish to book a box, please note that you will need to purchase all of the seats in that box, regardless of the number in your party. For example, if two of you wish to sit in Box 12 in the Dress Circle, you must purchase all four seats.
View the London Coliseum seating plan.
We recommend that disabled visitors join our Access Scheme so you can purchase tickets at half-price or less, subject to availability.
Please note there is limited lift access to the Balcony and staircase has 86 steps.
Children under 16 must be accompanied by an adult. Children under five will not be admitted.
Concessions and standby tickets
Concessionary standby tickets are offered for some ENO performances. These are subject to availability and will be confirmed from midday on the day of the performance. If standby tickets are offered, they are available to senior citiziens, students, Universal Credit recipients, and Westminster City Save holders. Standby tickets must be booked in person in the three hours before a performance.
Exchanges and refunds
What happens if I feel ill and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged for another performance (if available) or for a credit voucher that can be used for future performances.
We can exchange tickets up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry.
If you have COVID symptoms you must not attend the venue, this includes if you :
- have tested positive for COVID-19 in the last 10 days
- believe you may be infected with COVID-19, whether you have symptoms or not
- have experienced symptoms in the last 10 days
- have been in close contact with anyone who has experienced symptoms in the last 10 days
- have arrived in England in the last 10 days from a country where UK quarantine restrictions apply
- have been instructed to self-isolate by test and trace
Can I get a refund if I don’t want to come?
The London Coliseum will refund anyone who wishes not to attend following mandated mask-wearing or who cannot comply with the new conditions of entry. Please get in touch with Box.Office@eno.org to arrange.
Refunds are also available if a performance is cancelled, but if you are unable to attend due to illness or self-isolation we can offer you an exchange or credit voucher for future performances.
Please note that cancelling or exchanging your ticket may incur a fee (usually £3 per ticket).