How to book

ENO performances at the London Coliseum are following the Society of London Theatre Ticketing Principles through flexible and safe operational measures that combine the passion and desire for live experiences with the best possible customer experience.

Book with confidence. Exchange with ease.

Buying Tickets

You can book in advance on our website. You will need an email address to receive your e-tickets which can be held on your phone or tablet and added to your wallet/passbook app. You can also print your ticket at home and bring it with you if you prefer.

When booking you will be asked to complete a primary booking data form for NHS Test & Trace which retains your data (name and mobile number) for 21 days after attendance.

Box office hours

Monday – Friday via Live Chat at 10.00 to 18.00.

On performances days our hours are 10.00 to 20.00.

Booking fees

ENO charges a non-refundable booking fee per ticket of £2.25 which will be shown when you select your seats. This fee does not apply to ENO Friends in priority booking periods, or to ENO Supporters at any time.

Seating within the auditorium

There are four seating levels to choose from at the London Coliseum. Starting at ground level they are Stalls, Dress Circle, Upper Circle and Balcony.

Please note there is limited lift access to the Balcony and the staircase has 86 steps.

Boxes are available in the Stalls, Dress Circle and Upper Circle levels. If you wish to book a box, please note that you will need to purchase all of the seats in that box, regardless of the number in your party. For example, if two of you wish to sit in Box 12 in the Dress Circle, you must purchase all four seats.

View the London Coliseum seating plan.

Disabled visitors

We recommend that disabled visitors join our Access Scheme so you can purchase tickets at half-price or less, subject to availability. 

Please note there is limited lift access to the Balcony and staircase has 86 steps.

Under 16s

Children under 16 must be accompanied by an adult. Children under five will not be admitted.

Concessions and standby tickets

Concessionary standby tickets are offered for some ENO performances. These are subject to availability and will be confirmed from midday on the day of the performance. If standby tickets are offered, they are available to senior citiziens, students, Universal Credit recipients, and Westminster City Save holders. Standby tickets must be booked in person in the three hours before a performance.

Exchanges and refunds

What happens if I feel ill and can’t use my ticket?

We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged for another performance (if available) or for a credit voucher that can be used for future performances.

We can exchange tickets up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry.

If you have COVID symptoms you must not attend the venue, this includes if you :

  • have tested positive for COVID-19 in the last 14 days
  • believe you may be infected with COVID-19, whether you have symptoms or not
  • have experienced symptoms in the last 14 days
  • have been in close contact with anyone who has experienced symptoms in the last 14 days
  • have arrived in England in the last 14 days from a country where UK quarantine restrictions apply
  • have been instructed to self-isolate by test and trace

Can I get a refund if I don’t want to come?

Refunds are not available, unless a performance is cancelled, but if you are unable to attend due to illness or self-isolation we can offer you an exchange or credit voucher for future performances.